All products purchased from Pure Encapsulations and Douglas Laboratories and its authorized sellers are guaranteed for quality, purity and potency through their expiration date. Products purchased from unauthorized sellers do not come with the guarantee. When you receive your item, you must check it as soon as possible following receipt and always before use. Returns must be made within 30 days and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving package. All returns are subject to a 15% return fee.
To return your item contact us through email at email@example.com. You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorization number and will confirm the address you need to return the item to Please package the item securely and include inside the package your order number, name and address We may not be able to process your refund or replacement in the rare event that your item is lost in transit. If you request a replacement and the product is no longer available, we will process the refund back to the original method of payment used to purchase the item. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products.
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Information on this site is provided for informational purposes only and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider.